Customer Complaint Dashboard

Ards and North Down Borough Council adopted NIPSO's (Northern Ireland Public Services Ombudsman) Model Complaints Handling Procedure in October 2023.

As part of this, the Council committed to publishing the following complaint handling information from 1 January 2024 on a quarterly and annual basis.  

1.     Information on complaints outcomes and actions taken to improve services i.e. good practice and lessons learned quarterly.

2.     Demonstration of the improvements resulting from complaints and show that complaints can help to improve our services.  

3.     A complaints performance report on our website on an annual basis which includes:

o   complaint performance statistics

o   complaint trends and the actions that have been or will be taken to improve services as a result

o   lessons learned from complaints

4.     A common dataset for complaints information across all public sector organisations.  It is expected that we will work together with other local government sector organisations to publish an overall complaints report.

If you require this information in another format please contact reception on 0300 013 3333 or email amanda.irvine@ardsandnorthdown.gov.uk 

View 1 January 2024 - 31 March 2024 Complaints Performance Data (PDF) [472KB](opens new window)

View 1 April 2024 - 30 June 2024 Complaints Performance Data (PDF) [205KB](opens new window)

View 1 July 2024 - 30 September 2024 Complaints Performance Data (PDF) [108KB](opens new window)