How do I Complain?

Anyone who receives, requests or is directly affected by our services, or a service contracted or commissioned by us, can make a complaint to us.  This includes the representative of someone who is dissatisfied with our service (for example, a relative, friend, advocate, or adviser).  If you are making a complaint on someone else's behalf, you will normally need their written consent. 

It is easier for us to address complaints if you make them quickly and directly to the service concerned.  Please talk to a member of our staff at the service you are complaining about so they can try to resolve the issue. 

You can complain:

• Online via the Complaints, Compliments and Comments Form below 
• By email to enquiries@ardsandnorthdown.gov.uk
• Telephone 0300 013 3333  
• Face-to-face at any of our Council premises 
• By letter to:  Customer Service Manager, City Hall, The Castle, Bangor, BT20 4BT  

When complaining, please tell us: 

• your full name and contact details
• as much as you can about the complaint
• what has gone wrong
• what outcome you are seeking

How long do I have to make a complaint? 

Normally, you must make your complaint within six months of: 

• the event you want to complain about or 
• finding out that you have a reason to complain

In exceptional circumstances, we may be able to accept a complaint after the time limit.  If you feel that the time limit should not apply to your complaint, please tell us why.